Refund Policy Returns - Simplified & Transparent!

Welcome to Hassle-Free Returns! Things don't always go as planned, and that's okay! We've made our return process easy and straightforward for those times. Check below to see if your item qualifies and get started with your return.

Eligible for Return:

  • Non-Prescription Frames: You're good to go if you return these within 30 days in their original, unworn condition, complete with packaging and demo lenses.
  • We're All About Yes! Your satisfaction is our top priority, and we're here to make returns smooth and simple.

What Can't Be Returned:

  • Custom Orders: Frames with prescription lenses are tailored just for you, making them final sale.
  • Accessories: Items like Nerdwax, Anti-Fog Wipes, and Lens Cleaner are also non-refundable.

Initiating Your Refund:

  1. Start Your Return: Just reply to your order confirmation email to let us know you'd like a return. Include your order number and why you're returning the item.
  2. Quick Response: Our customer service team will get back to you within 24-48 hours with all the details you need to return your item.
  3. Return It: Send the item back following our instructions. We'll check it out when it arrives to make sure it meets our standards.
  4. Get Your Refund: If everything checks out, we'll process your refund quickly. Look for the credit on your original payment method within 7 business days.

A Few More Details:

  • International Returns: If you're returning from overseas, please note that international shipping costs for returns are the responsibility of the customer. We recommend a trackable service as we can't be responsible for lost returns.
  • No Hidden Fees: We don't charge restocking fees, making your return process even smoother.
  • Exchanges Made Easy: Got a defective or damaged item? We'll swap it out for the same product. Just reach out as you would for a return.
  • Condition Matters: Items must be in new, unworn condition. That means all tags in place, and items should be as you received them.
  • Refund Nuances: The 7-business-day refund processing time starts once we approve the return. The actual time it takes for the refund to appear in your account might vary, depending on your bank or payment provider.
  • Need to Talk? Besides email, you can reach us viatext, voice, or WhatsApp +1 (786) 522-7380 for any questions or assistance.

Staying Updated: We're always fine-tuning how we do things, including this policy, to serve you better. We recommend keeping an eye on this page for the latest. Want direct updates? Subscribe to our newsletter, and we'll keep you in the loop.

Thanks for Choosing! We're here to make your eyewear shopping experience the best it can be. If there's anything you need, just reach out. We're more than happy to help make things right.